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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?

A) Add reusable OmniScripts for each step
B) Change DataRaptors to extract single objects
C) Combine these actions into an Integration Procedure
D) Add conditional views to the OmniScript

2. In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers

A) To separate the user interface from changes in thedata sources
B) To achieve elastic scaling
C) To retrieve multiple data sources in a single response
D) To minimize the number of elements to be configured

3. A company has a process that requires minimum age to purchase. Potential customers must fill in an application form. Rather than have someone fill in the entire form and be denied at the end, 2 consultant recommends using an Omniscript that will ask users to input their birthdate. If the user is younger than than
18 years, then the Omniscript needs to display a message stating "You must be 18 years or older to purchase" and also prevent users from continuing. If the user is 18 or older, then the Omniscript should allow them to proceed without any message.
Which two Omniscript components should the using to meet this validation requirement?
Choose 2 answers

A) Messaging
B) Alert
C) Calculation
D) Formula

4. A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?
Choose 3 answers

A) OmniStudio Action
B) Integration Procedures
C) OmniScript
D) Calculation Procedures and Matrices
E) FlexCard

5. Which two OmniScript components should the consultant recommend using to meet this validation requirement?
Choose 2 answers

A) Messaging
B) Alert
C) Calculation
D) Formula

Solutions: