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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?

A) Case Management requires Experience Cloud licenses.
B) Case Management has a custom object for tracking goals.
C) Program Management Module can track Case Plans and Action Items.
D) Program Management Module has custom objects for calendars and activities.

2. A nonprofit organization uses Nonprofit Cloud and wants to ensure that members of the fundraising department cannot access the program department's Interaction Summaries. What should the organization use to accomplish this goal?

A) Compliant Data Sharing
B) Permission Sets
C) Session Security Levels

3. A nonprofit organization provides direct care services to clients based on their individual needs. The process for clients to begin receiving services includes meeting with a caseworker for an intake evaluation that includes a series of questions to determine the client's needs and assets. Which Salesforce Industries feature can be used to create an efficient intake process?

A) Interaction Summaries
B) Actionable Lists
C) Dynamic Assessments

4. A large nonprofit is a social enterprise that functions like a for-profit corporation. The funding the nonprofit tracks in Salesforce only comes from corporations. The nonprofit needs to manage Leads and track its Opportunity pipeline. Which account model should the consultant recommend?

A) Individual Account Model in NPSP
B) Standard Account Model without NPSP
C) Person Account Model without NPSP
D) One-to-One Account Model in NPSP

5. A nonprofit frequently receives donations through the mail. The consultant recommends using Nonprofit Success Pack (NPSP) Gift Entry. What are three advantages of using NPSP Gift Entry? (Choose 3)

A) Standardizes mailing addresses as they are entered
B) Can prefill certain fields for batch entry
C) Can create different templates for different types of gifts
D) Can process credit card payments
E) Includes built-in mapping rules to help prevent duplicates

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