Steps Necessary To Pass The 3313 Exam from Training Expert PrepAwayETE
Valid Way To Pass ACSS's 3313 Exam
NEW QUESTION 22
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?
- A. The call is disconnected and you must refresh the real-time Display Report.
- B. The call is removed from the utility but will remain on the Real-Time Display Report.
- C. The call is remove from the utility and from the real -time Display report.
- D. The call is removed from the Real-Time Display Report and the call is disconnected.
Answer: A
NEW QUESTION 23
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
- B. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- C. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
- D. Avaya Aura Contact Center Overview and Specification
Answer: B
NEW QUESTION 24
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
- A. 95%
- B. 90%
- C. 85%
- D. 80%
Answer: B
NEW QUESTION 25
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA > User agent
- B. Manager Administration > User accounts
- C. CCMA > User Logins
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 26
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
- A. The agent's web browser is not set for the correct character encoding.
- B. Internet Explorer is not set as the default browser on the agent's computer.
- C. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
- D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
Answer: A
NEW QUESTION 27
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. AML
- B. H.323
- C. SIP
- D. TLS
Answer: D
NEW QUESTION 28
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Waiting
- B. Closed
- C. New
- D. Abandoned
- E. Oldest
Answer: A,C,D
NEW QUESTION 29
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. Avaya Aura Media server (AAMS) addresses
- C. AACC CDN
- D. Customer telephone number
Answer: A,B,D
NEW QUESTION 30
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- B. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
- C. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
- D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
Answer: D
NEW QUESTION 31
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA >User agent
- B. Manager Administration > User accounts
- C. CCMA > User Logins
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 32
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
- B. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
- C. C:Avaya\Logs\Sysops\MSiLogs
- D. C: Avaya\Logs\Sysops\UniversalInstall
Answer: C
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
NEW QUESTION 33
While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
- A. D:\Avaya\Logs\CCMS\CCMS_TFE_5
- B. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1
- C. D:\Avaya\Logs\CCMS_TFE_5
- D. D:\Avaya\Logs\CCMS\TFE_1
Answer: C
NEW QUESTION 34
In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
- A. Contact Center Administration Manager (CCMA)
- B. Communication Control Toolkit (CCT)
- C. Application Enablement services (AES)
- D. Avaya aura system Manager (SMGR)
Answer: A
NEW QUESTION 35
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)
- A. You can enable Call-by-Call statistics for reports on a per application basis.
- B. The Call-by-Call report can include several reporting intervals.
- C. The Call ID is the identifier that ties alt information together to produce the complete record for each call.
- D. If a call is queued and an announcement is played, the event will be included in the event column.
Answer: A,B,D
NEW QUESTION 36
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. AACC CDN
C .Avaya Aura Media server (AAMS) addresses - C. Customer telephone number
Answer: A,C
NEW QUESTION 37
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
- A. VMware ESXi 5.x
- B. Microsoft Hyper-V
- C. VMware ESXi 4.x
- D. Citrix XEN Server
Answer: B,C
NEW QUESTION 38
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
- A. Enable/Disable High Availability (HA) Switchover
- B. Shutdown or Start up Contact Center
- C. Start or Stop High Availability (HA) System
- D. Display status of component services
Answer: D
NEW QUESTION 39
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