Nov 01, 2023 Step by Step Guide to Prepare for User-Experience-Designer Exam BrainDumps
Salesforce Designers User-Experience-Designer Real Exam Questions and Answers FREE Updated on 2023
Professionals who earn the Salesforce User Experience Designer certification are highly valued by employers and are in high demand in the job market. Salesforce Certified User Experience Designer certification is recognized globally and is a great way for professionals to demonstrate their expertise in user experience design. Salesforce Certified User Experience Designer certification is also a great way for professionals to advance their careers and take on more challenging roles in their organizations.
Salesforce is one of the leading customer relationship management (CRM) platforms available today. It helps businesses manage customer interactions, sales, and marketing operations, among other things. The platform’s user interface (UI) and user experience (UX) are essential components that contribute to its success. In response to this, Salesforce has introduced the Salesforce User-Experience-Designer (Salesforce Certified User Experience Designer) Certification Exam, which validates professionals’ knowledge and skills in designing and implementing intuitive and effective UI/UX for Salesforce applications.
NEW QUESTION # 29
Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?
- A. Expert Review
- B. Prototype testing
- C. Task Analysis
- D. Card Sorting
Answer: D
NEW QUESTION # 30
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?
- A. Wireframe Prototype
- B. Heuristic Review
- C. Task Analysis
- D. Dairy Study
Answer: A
NEW QUESTION # 31
A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers
- A. Page layouts of the records
- B. Opportunity lead scoring
- C. Relationship between standard objects
- D. Details to be shown in the records highlights panels
- E. Tabs within the apps's navigation bar
Answer: A,E
NEW QUESTION # 32
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?
- A. Remove the validation rule completely and provide training about order changes.
- B. Replace the validation rule with help text informing the business requirement.
- C. Replace the top-of-page validation with two field validations, assigning the respective fields.
- D. Make sure the required field names are added to the top-of-page error message.
Answer: D
NEW QUESTION # 33
A UX Designer is considering the design of a record creation screen for the custom object Appointment.
Appointment records have to record types: Virtual and In-Person, Virtual appointments may have different virtual meeting software options, each with fields specific to it.
Which two considerations should be made when creating this record using Dynamic Forms?
Choose 2 answers
- A. The use of tabs when creating the record is not allowed.
- B. The form will not be available on mobile devices.
- C. All software option sections of the form will always be visible.
- D. Fields can be organized into sections.
Answer: A,D
NEW QUESTION # 34
W UX wants to customer the end user's Salesforce app experience.
Which two administrator capabilities should be used for mobile navigation menu setup?
Choose 2 answers
- A. Navigation items are configure in the Salesforce Navigation Setup mode.
- B. Visualforce pages and Lightning pages can be included
- C. Tab visibility is dependent on the location of the user.
Different menu configurations can be set for different types of users.
Answer: B,C
NEW QUESTION # 35
A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.
Which three outputs of the discovery process should be prepare
Choose 3 answers
- A. High-Fidelity Mock-ups
- B. Journey Maps
- C. High-Level Wireframes
- D. User Personas
- E. interactive Prototypes
Answer: B,C,D
Explanation:
Explanation
For the UX Designer at Cloud Kicks, the three outputs of the discovery process that should be prepared are User Personas, Journey Maps, and High-Level Wireframes. User Personas are fictional characters that represent a target audience for the website, and are used to help guide the website design. Journey Maps are diagrams that illustrate the user's experience as they navigate the website, and provide insights into how the user interacts with the website. High-Level Wireframes are simple sketches of the website layout, and are used to organize the website's content and design elements. Interactive Prototypes and High-Fidelity Mock-ups are not necessary outputs of the discovery process, as they are more detailed representations of the design that come later in the design process. For more information, see the Salesforce Experience Cloud documentation (https://help.salesforce.com/articleView?id=experience_cloud_overview.htm&type=5).
NEW QUESTION # 36
Financial advisor should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time.
How should a UX Designer suggest the bank represent its customers within its Salesforce instance?
- A. Standard Lead Object
- B. Standard Opportunity object.
- C. Standard Account object.
- D. Standard Person Account Object
Answer: A
NEW QUESTION # 37
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.
Which three practices should be considered?
Choose 3 answers
- A. Gather insight from end users.
- B. Understand the problem before moving to solutions.
- C. Determine user acceptance criteria.
- D. Establish the research plan and timeline.
- E. Consider platform-based before custom solutions.
Answer: A,D,E
Explanation:
Explanation
For Cloud Kicks' upcoming discovery phase, the three practices that should be considered are:
Option A. Understand the Problem Before Moving to Solutions: Establishing a clear understanding of the problem and what the desired outcomes are before beginning the discovery phase is essential for successful project planning. This can be done by gathering data and insights from end users, conducting research, and understanding how the problem is currently being addressed.
Option B. Gather Insight from End Users: Gathering insights from end users is a crucial step in the discovery phase.
End users provide valuable feedback and insights into the problem and how a potential solution may work.
This feedback can help shape the overall project plan and help identify potential solutions.
Option C. Establish the Research Plan and Timeline: The research plan and timeline should be established before beginning the discovery phase. This should include a list of tasks to be completed, the resources needed, and a timeline for completion. This plan should be communicated to all stakeholders so everyone is aware of the project goals and timeline.
NEW QUESTION # 38
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.
Which declarative design properties should be used to achieve this?
- A. Design a custom Branding set in use interface, selecting a logo, colors, and font type.
- B. Choose one of the built-in Salesforce themes that closest matches the design guidelines
- C. Develop a custom Layout in user interface, attaching a new stylesheet in static resources.
- D. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.
Answer: A
NEW QUESTION # 39
A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers needed salesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns Which tool or installation should best support their needs?
- A. lighting design systems unmanaged package
- B. SLDS validator
- C. Lighting design systems zip
- D. sketch plugin
Answer: D
NEW QUESTION # 40
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
- A. Survery
- B. Focus Groups
- C. Qualitative
- D. Usability Testing
Answer: C
NEW QUESTION # 41
Which visual design elements should be used in corporate style and branding guidelines?
- A. Typography. Color, Imagery
- B. Sketching, Wireframes, Storyboards
- C. A/B Testing, Heuristics, Dairy Studies
- D. User Stories, Scenario, UX Reviews
Answer: A
NEW QUESTION # 42
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?
- A. Create a three-column grid to reduce the form length.
- B. Improve form security by adding a challenge-response test.
- C. Replace field labels with placeholder text.
- D. Add section headers to visually separate fields into groups.
Answer: D
Explanation:
Explanation
This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation states that "by grouping related fields into sections, you can make your forms easier to read and understand" [1].
[1] https://help.salesforce.com/articleView?id=forms_design_best_practices.htm&type=5
NEW QUESTION # 43
A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows.
Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?
- A. Grid
- B. Alignment
- C. Spacing
- D. Layout
Answer: A
NEW QUESTION # 44
A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?
- A. Personas
- B. Journey Mapping
- C. Wireframes
- D. Process Flows
Answer: C
NEW QUESTION # 45
A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?
- A. Site Map
- B. User Flow
- C. Lightning Flow
- D. User Persona
Answer: D
NEW QUESTION # 46
Cloud kicks wants to incorporates human-centered design across its organization Which two practices should be adopted
- A. Including innovative ideas to showcase technology
- B. creating requirements based on business leaders priorities
- C. observing user behavior
- D. putting oneself in the situation of the end-user
Answer: B,C
NEW QUESTION # 47
Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?
- A. A/B Testing
- B. Empathy Map
- C. Heuristic Review
- D. Full Recorded Interviews
Answer: C
NEW QUESTION # 48
During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:
- A. Make the global search bar bigger on every page
- B. Create the mind board to communicate the visual style of the UI
- C. Add the daily task component to the homepage
- D. Update the homepage with access to commonly used reports
Answer: A
NEW QUESTION # 49
Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?
- A. AppExchange Apps
- B. Process Builder
- C. Dynamic Forms
- D. In-App Prompts
Answer: C
NEW QUESTION # 50
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
In which two ways could confirmation bias be avoided?
Choose 2 answers
- A. Diversity feedback by ensuring it features as many unique perspective as possible.
- B. Review questions to remove assumptions about issues or problem not supported by quantitative data.
- C. Interview users about the intended use of the product to support the questionnaire creation.
- D. Obtain user feedback to reinforce known assumptions and support design decisions.
Answer: A,D
NEW QUESTION # 51
What are two benefits of inclusive design?
Choose 2 answers
- A. Tailoring a solution to one type of user
- B. Removing the need for 508 compliance
- C. Extending access to more users
- D. Reducing friction for users in achieving their goals
Answer: C,D
Explanation:
Explanation
Inclusive design is a practice of designing products, services, and experiences that are accessible and usable for as many people as possible, regardless of ability, age, gender, race, language, or culture. By incorporating inclusive design practices, you can extend access to more users and reduce friction for users in achieving their goals. Salesforce provides more information on the benefits of inclusive design here: https://www.salesforce.com/blog/2020/11/what-is-inclusive-design.html.
NEW QUESTION # 52
What are three benefits of asking the user to think aloud during a user task? Choose 3 answers
- A. Unblased behavior
- B. Raw stream of thought
- C. Flexibility
- D. No special equipment needed
- E. Natural process
Answer: A,B,C
NEW QUESTION # 53
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
- A. Custom Permission Sets
- B. Chatter polls
- C. Salesforce Surveys for user Satisfaction
- D. Visualforce App
- E. User Engagement Dashboard and Report
Answer: C,E
NEW QUESTION # 54
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