Latest Nov 17, 2021 C-C4H510-01 Brain Dump A Study Guide with Tips & Tricks for passing Exam [Q66-Q89]

Latest Nov 17, 2021 C-C4H510-01 Brain Dump: A Study Guide with Tips & Tricks for passing Exam

C-C4H510-01 Question Bank: Free PDF Download Recently Updated Questions

NEW QUESTION 66
Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?
Please choose the correct answer.
Response:

• A. Define the contact person in the Administration work center.
• B. Update the contact details in your organization structure.
• C. Define a new service agent.
• D. Define the contact person in the Service Control Center.

Answer: D

 

NEW QUESTION 67
Who can approve time reports so they can be released to CATS?
Please choose the correct answer.
Response:

• A. Nominated delegate
• B. Territory owner
• C. End customer
• D. Reporting line manager

Answer: D

 

NEW QUESTION 68
Restriction rules can be assigned to work center views within a business role if they're based on which of the following authorization elements?
Please choose the correct answer.
Response:

• A. Access Context
• B. Access Control
• C. Access Restriction
• D. Access Rights

Answer: A

 

NEW QUESTION 69
What data type is used in a Date Profile to determine the start of the warranty?
Please choose the correct answer.
Response:

• A. Reference date
• B. Due date
• C. Requested date
• D. Creation date

Answer: A

 

NEW QUESTION 70
Which of the following prepackaged mashups exist for SAP C4C?
There are 2 correct answers to this question.
Response:

• A. Whatsapp
• B. MindTouch
• C. Hotmail
• D. Google maps

Answer: B,D

 

NEW QUESTION 71
You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached.
What type of maintenance plan should you create?
Please choose the correct answer.
Response:

• A. Absolute
• B. Fixed
• C. Cyclical
• D. Alternating

Answer: A

 

NEW QUESTION 72
Which item types can you use in installed bases?
There are 3 correct answers to this question.
Response:

• A. Registered product
• B. Warranty
• C. Product
• D. Text
• E. Object

Answer: A,C,D

 

NEW QUESTION 73
You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the following activities can you perform after the integration?
There are 2 correct answers to this question.
Response:

• A. Create opportunities
• B. Synchronize and exchange leads
• C. Synchronize and exchange appointments
• D. Create and access contacts

Answer: C,D

 

NEW QUESTION 74
When responding to a SAP Cloud for Customer ticket, where is the default sender email address taken from?
Please choose the correct answer.
Response:

• A. Outbound channel
• B. Sales organization
• C. Employee responsible for the ticket
• D. Service technician of the ticket

Answer: A

 

NEW QUESTION 75
Which business objects can you add to a maintenance item in a time-based maintenance plan?
There are 3 correct answers to this question.
Response:

• A. Installed base
• B. Registered product
• C. Spare part
• D. Functional location
• E. Contract

Answer: B,D,E

 

NEW QUESTION 76
During scoping, you have selected the option to allow multiple territories per account. How does the impact the system behavior in the realignment of accounts and territories?
There are 2 correct answers to this question.
Response:

• A. Access restrictions for territories are not available
• B. Additional fields become available for territory determination
• C. The Override Territory box is not available
• D. There Define Exceptions step is disabled

Answer: C,D

 

NEW QUESTION 77
You want to launch the SAP ERP Customer Cockpit from a SAP Hybris Cloud for Customer account to view transactions in SAP ERP.
Which of the following integration approaches support this requirement?
Please choose the correct answer.
Response:

• A. UI5 Widget
• B. Mashup
• C. SOAP A2X Service
• D. REST A2X Service

Answer: B

 

NEW QUESTION 78
Which work center can you request a production tenant from?
There are 2 correct answers to this question.
Response:

• A. Service Control work center
• B. Business Configuration work center
• C. Data Privacy Management work center
• D. Administrator work center

Answer: A,B

 

NEW QUESTION 79
When would you use data migration templates instead of entering data manually?
There are 2 correct answers to this question.
Response:

• A. When integration has been scoped
• B. When data is loaded from multiple applications
• C. When the data volume is low
• D. When data must by loaded quickly

Answer: B,D

 

NEW QUESTION 80
How can you create a service ticket for an installed base?
There are 3 correct answers to this question.
Response:

• A. Go to the Installed Base and create a ticket from the tickets facet.
• B. Go to New Ticket and enter the installed base directly in the Quick Create UI.
• C. Go to Tickets to save and open a ticket and enter the installed base in the header.
• D. Go to the hierarchy table of the installed base and create a new ticket.
• E. Go to the overview facet of the installed base and create a new ticket.

Answer: A,C,D

 

NEW QUESTION 81
What objects is used in SAP Multiresource Scheduling?
Please choose the correct answer.
Response:

• A. Internal order
• B. Service contract
• C. Demand
• D. Service order

Answer: C

 

NEW QUESTION 82
Which of the following actions can you perform with the Administration Adaptation function?
There are 3 correct answers to this question.
Response:

• A. Assign a page layout to achieve dynamic user interfaces
• B. Edit custom forms and reports
• C. Disable Key User properties
• D. Change My Settings
• E. Create and extension field and define its properties

Answer: A,C,E

 

NEW QUESTION 83
Which of the following objects deliver a default approval process?
There are 3 correct answers to this question.
Response:

• A. Visit
• B. Ticket
• C. Campaign
• D. Opportunity

Answer: B,C,D

 

NEW QUESTION 84
What are reasons to integrate SAP Cloud for Customer with SAP ERP and SAP CRM?
There are 2 correct answers to this question.
Response:

• A. To update products and customer data from SAP cloud to SAP on-premise solutions
• B. To run subsidiaries through SAP cloud solutions with shared master data
• C. To improve the system performance of SAP cloud and SAP on-premise solutions
• D. To enable real-time pricing for SAP Cloud from SAP on-premise solutions

Answer: B,D

 

NEW QUESTION 85
Which of the following are scenarios supported by SAP Cloud for Service?
There are 2 correct answers to this question.
Response:

• A. Customer support
• B. Partner channel management
• C. Employee help desk
• D. Vendor management

Answer: A,C

 

NEW QUESTION 86
For which of the following systems does SAP Hybris Cloud for Customer provide standard integration content for registered products?
Please choose the correct answer.
Response:

• A. SAP CRM
• B. SAP Hybris Commerce
• C. SAP Hybris Marketing
• D. SAP ERP

Answer: D

 

NEW QUESTION 87
Which of the following objects can be created in SAP ERP when a work ticket in SAP Cloud for Customer is released to SAP ERP?
There are 3 correct answers to this question.
Response:

• A. Purchase order
• B. Billing request
• C. Internal order
• D. Goods issue
• E. Service order

Answer: B,C,D

 

NEW QUESTION 88
Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
There are 3 correct answers to this question.
Response:

• A. Internal order
• B. Debit memo request
• C. Contract
• D. Sales order

Answer: A,C

 

NEW QUESTION 89
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SAP C-C4H510-01 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain Maintenance Plan & its usage in Service Tickets Perform tasks associated with the maintenance of employees
Topic 2	Identify the different Service Processes and their capabilities Explain Contracts & Case Management in Service Tickets
Topic 3	Identify fine-tuning timeline and dependencies in the context of the overall project plan Explain Time Recording and Fulfillment in Service Tickets
Topic 4	Identify how to use personalization and extensibility Explain Registered Products & their usage in Service Tickets
Topic 5	Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations Communication Channel and Knowledge Base
Topic 6	Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud Explain Warranty Management & its usage in Service Tickets
Topic 7	Explain Installed Base & its usage in Service Tickets Identify different components of custom reports and interactive dashboards
Topic 8	Setup Service Levels, Categories and define Work Distribution rules for Service Process Set up a notification process and configure conditions and actions for workflows

 

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