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The Beryl Institute CPXP Exam Syllabus Topics:
Section
Weight
Objectives
Topic 1: Organizational Culture and Leadership
26%
- Advancing the profession and practice
- Leading experience strategy and vision
- Building supportive culture and capability
- Aligning governance and resources
Topic 2: Design and Innovation
22%
- Co-designing solutions with patients and families
- Evaluating impact of changes
- Integrating experience into design
- Innovating processes and services
Topic 3: Measurement and Analysis
23%
- Designing and implementing experience measurement
- Reporting findings and driving improvement
- Analyzing and interpreting results
- Collecting and validating feedback data
Topic 4: Partnership and Advocacy
29%
- Building partnerships with stakeholders
- Advocating for patient rights and values
- Promoting person-centered care principles
- Engaging patient and family voices
The Beryl Institute Certified Patient Experience Professional Sample Questions:
Which response is BEST to provide to a family member requesting to be present during a resuscitation?
A. "You are welcome to stay to witness this event, but please stay to the side to ensure you are not in the way of our efforts."
B. "I'm sorry, but only clinical team members are allowed to be present to ensure there are no distractions in our efforts to save your loved one's life."
C. "I'm sorry, but we cannot have family present during patient resuscitation. This is to make sure you are not in the way of critical processes."
D. "You are welcome to stay. I will make sure someone is with you to explain what is happening and to support you."
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A non-English-speaking patient is asking questions that indicate a lack of understanding of the procedure that the patient is about to undergo. Which component of the patient ' s rights has been neglected?
Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).
A new patient check-in process was implemented to reduce wait time. What is the BEST approach to examine if the updated process is meeting its intended goal?
Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).
discussion
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