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The Beryl Institute CPXP Exam Syllabus Topics:
Section
Objectives
Partnership and Advocacy
- Effective Communication
- Service Recovery
- Patient Rights and Advocacy
- Patient & Family-Centered Care
Design and Innovation
- PX Program Development
- Service Design Thinking
- Journey Mapping
- Innovation Methods
Measurement and Analysis
- Survey Methodology
- HCAHPS
- Translating Data into Action
- Statistical Concepts
Organizational Culture and Leadership
- Leadership Rounding
- Employee Engagement
- Culture Change
- Strategic Role of Patient Experience
The Beryl Institute Certified Patient Experience Professional Sample Questions:
Which of the following is an example of a process measure?
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A patient experience professional has received complaints from patients and their families about a lack of communication from the nurses concerning the patients' care. In an effort to build powerful relationships with the care staff, which of the following is the BEST way to engage the patients and their families in communication?
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discussion
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