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The CIS-SM exam is intended for ServiceNow professionals who are responsible for implementing Service Mapping in their organizations. These individuals are typically ServiceNow administrators, consultants, developers, or architects who work with ServiceNow's ITSM and ITOM modules. By obtaining the CIS-SM certification, these professionals demonstrate their ability to implement Service Mapping in ServiceNow effectively, which can lead to career growth and advancement.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
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ServiceNow CIS-SM (Certified Implementation Specialist - Service Mapping) Certification Exam is designed to test the knowledge and skills of individuals working with Service Mapping in a ServiceNow system. Certified Implementation Specialist - Service Mapping certification is intended for ServiceNow professionals who are responsible for implementing and supporting Service Mapping functionality in their organization. CIS-SM exam covers a wide range of topics related to Service Mapping, including discovery, identification, and mapping of IT services and infrastructure components.
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| Section | Weight | Objectives |
|---|---|---|
| CMDB Management and Data Integrity | 15% | - Data quality and reconciliation - CMDB data model and CSDM compliance - Maintaining CI relationships and dependencies - CMDB health and validation |
| Implementation and Operational Readiness | 10% | - Operational processes and KPIs - Implementation planning and scoping - Performance and scalability - Security and access control |
| Discovery Configuration and Integration | 15% | - Integration with Discovery application - Credentials and access management - Discovery setup and configuration - MID Server deployment and management |
| Pattern Design and Troubleshooting | 30% | - Pattern fundamentals and architecture - Pattern testing, validation and troubleshooting - Pattern best practices and optimization - Creating and modifying discovery patterns |
| Service Mapping Configuration | 20% | - Defining business and technical services - Service map creation and configuration - Service mapping architecture and components - Entry points and service dependency mapping |
| Event Management Integration | 10% | - Event correlation and service impact analysis - Event Management configuration for Service Mapping - Integration architecture and requirements |
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