The CIS-SM certification requires knowledge of ServiceNow's Service Mapping capabilities and duties of a Service Mapping Specialist. CIS-SM exam tests one’s ability to plan, install, and manage the ServiceNow Service Mapping for organizations of a broad level of complexities. Candidates who pass the CIS-SM exam receive a certification that validates their competence in implementing Service Mapping in their clients’ IT infrastructure. Experts who have earned this certification are recognized globally as specialists in ServiceNow Service Mapping.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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ServiceNow CIS-SM (Certified Implementation Specialist - Service Mapping) Exam is an industry-recognized certification that validates professionals' expertise in implementing Service Mapping in ServiceNow. Certified Implementation Specialist - Service Mapping certification is designed for individuals who have a deep understanding of ServiceNow and its IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The CIS-SM exam tests candidates on their knowledge of Service Mapping, including its features, use cases, and best practices.

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