MKT-101 exam dumps

Salesforce MKT-101 Value Package

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  • Exam Code: MKT-101
  • Exam Name: Build and Analyze Customer Journeys using Marketing Cloud
  • No. of Questions: 157 Questions and Answers
  • Updated: Aug 24, 2026

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  • Total Questions: 157
  • Updated on: Aug 24, 2026
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  • Total Questions: 157
  • Updated on: Aug 24, 2026
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  • Total Questions: 157
  • Updated on: Aug 24, 2026
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One of the key areas that the Salesforce MKT-101 exam focuses on is Journey Builder. This powerful tool within the Marketing Cloud platform allows you to create complex, multi-channel journeys that can be tailored to the needs and preferences of your customers. You will be tested on your ability to use Journey Builder to create and manage customer journeys that are effective, personalized, and engaging.

Reference: https://trailheadacademy.salesforce.com/classes/mkt101-build-and-analyze-customer-journeys-using-marketing-cloud#

Salesforce MKT-101 is an exam that focuses on building and analyzing customer journeys using Salesforce Marketing Cloud. MKT-101 exam is designed for professionals who want to demonstrate their expertise and knowledge of the tools and features available in Salesforce Marketing Cloud to build and analyze customer journeys. It is also suitable for individuals who want to enhance their skills and advance their careers in the field of digital marketing.

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Salesforce MKT-101 Exam Syllabus Topics:

SectionObjectives
Email Message Design and Creation- Email content development
  • 1. Templates
  • 2. Dynamic content
Subscriber and Data Management- Audience management
  • 1. Data extensions
  • 2. Segmentation
Message Testing, Delivery, and Email Marketing Best Practices- Email optimization
  • 1. Testing and validation
  • 2. Deliverability best practices
Administration- Account configuration
  • 1. User management
  • 2. Business units
Summary- Course review
  • 1. Key concepts recap
  • 2. Best practices review
Introduction to Salesforce Marketing Cloud- Marketing Cloud overview
  • 1. Platform capabilities
  • 2. Customer journey concepts
Marketing Automation- Journey Builder
  • 1. Automation workflows
  • 2. Customer journey creation
Analytics and Troubleshooting- Performance analysis
  • 1. Journey reporting
  • 2. Issue diagnosis

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