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Salesforce MC-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Platform Setup & Governance13%- Business Units and governance
  • 1. Content and user governance
    • 2. Business Unit requirements
      • 3. Roles and Enhanced CMS Workspaces
        - Domain authentication and authorization
        • 1. Branded and authenticated email delivery
          • 2. Self-service domain authentication
            • 3. Domain authorization
              - Marketing Cloud Next environment setup
              • 1. Marketing Data Kit installation
                • 2. Core Org Edition requirements
                  • 3. Permission sets
                    • 4. Data 360 provisioning
                      Topic 2: Consent13%- Consent management concepts
                      • 1. Consent and compliance requirements
                        • 2. Consent in customer engagement
                          - Consent data model
                          • 1. Platform consent objects
                            • 2. Consent preference records
                              - Consent record management
                              • 1. Managing and updating consent records
                                • 2. Creating consent records
                                  - Consent collection
                                  • 1. Consent banners on external pages
                                    • 2. Consent banners on marketing landing pages
                                      Topic 3: Data Modeling, Identity Resolution & Segmentation25%- Data 360 data model
                                      • 1. Customer data activation
                                        • 2. Data objects and Data Model Objects
                                          • 3. Connecting and harmonizing customer data
                                            - Consumption and entitlements
                                            • 1. Data 360 consumption-based entitlements
                                              • 2. Marketing automation consumption
                                                • 3. Platform usage optimization
                                                  - CRM data ingestion and activation
                                                  • 1. Actionable Lists
                                                    • 2. CRM objects and records
                                                      • 3. Audience segmentation and activation
                                                        • 4. Content personalization using CRM data
                                                          - Identity Resolution
                                                          • 1. Identity Resolution configuration
                                                            • 2. Linking multiple data sources
                                                              • 3. Unified customer profiles
                                                                Topic 4: Campaign Design, Flow Orchestration & Content30%- Landing pages
                                                                • 1. Landing page configuration
                                                                  • 2. Landing page components
                                                                    - Flow orchestration
                                                                    • 1. Trigger conditions
                                                                      • 2. Flow configuration settings
                                                                        • 3. Flow types
                                                                          • 4. Automated business processes and messaging
                                                                            • 5. Flow elements and logic
                                                                              - Personalization
                                                                              • 1. Merge fields
                                                                                • 2. Repeaters
                                                                                  • 3. Handlebars
                                                                                    • 4. AMPscript
                                                                                      • 5. Content variations
                                                                                        - Personalized messaging data
                                                                                        • 1. Adding customer data to messaging content
                                                                                          • 2. Selecting appropriate data sources
                                                                                            - Activation templates
                                                                                            • 1. Activation template configuration
                                                                                              • 2. Contact point value selection
                                                                                                Topic 5: Analytics & Performance Insights8%- Marketing data and insights
                                                                                                • 1. Surfacing marketing data across Salesforce
                                                                                                  • 2. Marketing performance insights
                                                                                                    - Reporting and analytics
                                                                                                    • 1. Matching dashboards to reporting requirements
                                                                                                      • 2. Pre-built dashboards
                                                                                                        Topic 6: Agentforce & AI Innovation11%- Conversational messaging
                                                                                                        • 1. Ongoing interactions across messaging channels
                                                                                                          • 2. Response handling
                                                                                                            • 3. Customer engagement
                                                                                                              - Predictive AI
                                                                                                              • 1. Selecting appropriate predictive AI features
                                                                                                                - Marketing agents
                                                                                                                • 1. Audience segmentation
                                                                                                                  • 2. Content generation
                                                                                                                    • 3. Automated campaign creation

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