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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Security and Compliance | - Data security and access control
- Compliance considerations in government deployments
|
| Topic 2: Public Sector Solutions Overview | - Government and public sector use cases
- Core concepts of Salesforce Public Sector Solutions
|
| Topic 3: Automation and Integration | - Flow automation in public sector solutions
- Integration with external government systems
|
| Topic 4: Data Model and Architecture | - Object relationships and configuration principles
- Public sector data model components
|
| Topic 5: Constituent Experience | - Omni-channel service interactions
- Self-service portals and Experience Cloud
|
| Topic 6: Case and Program Management | - Program and benefit tracking
- Case lifecycle management
|
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?
A) Setup Audit Trail
B) Classic Encryption
C) Salesforce Shield
D) Field History Tracking
2. A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide booking integration without custom coding. Which of the three functionalities is readily available with this functionality?
A) Ability/Request to update the contents of the documents before signing by the reviewer
B) Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
C) Send a contact document for review and signatures.
D) Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.
E) Track the signed contract document and update the contract record status.
3. A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live. How can the agency execute and confirm samples?
A) By utilizing the integration procedures
B) By utilizing the combination of data raptors and integration procedures
C) By utilizing the flows
D) By utilizing the expression sets in BRE module
4. The City of Snaxboro has been using Public Sector Solutions for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre- built templates. Which tool is recommended to help them achieve this requirement?
A) Salesforce Einstein
B) Salesforce Reports & Dashboards
C) Tableau for Public Sector
D) CRM Analytics for Public Sector
5. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?
A) Application form using Omniscripts and embed the license fee logic using integration procedures
B) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
C) Application form using Omniscripts and embed the license fee logic using triggered flows
D) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: B,C,E | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |