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Salesforce AP-216 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Campaigns and Experiences | 24% | - Create and test campaign variations
- Set up triggers and response handling
- Configure audience targeting and segmentation
- Implement decision logic and rules
- Build experiences using drag-and-drop editor
- Create and manage campaigns
|
| Topic 2: Reporting and Analytics | 12% | - Interpret engagement and conversion data
- Navigate and use the Reports dashboard
- Analyze campaign performance metrics
- Create and customize reports
|
| Topic 3: Overview and Key Concepts | 12% | - Identify use cases for Marketing Cloud Personalization
- Describe the platform architecture and components
- Explain the difference between Real-Time and Batch modes
- Define Marketing Cloud Personalization
|
| Topic 4: Administration and Governance | 20% | - Manage integrations with Marketing Cloud
- Configure system settings and preferences
- Understand compliance and security considerations
- Implement data governance policies
- Manage user roles and permissions
- Monitor system health and troubleshooting
|
| Topic 5: Implementation and Configuration | 16% | - Configure campaign areas and zones
- Implement JavaScript beacon and tag management
- Set up and configure the Web Media Manager
- Configure user and visitor authentication
- Set up data collection and event processing
|
| Topic 6: Audience Management | 16% | - Configure dynamic audience membership
- Build audience criteria and filters
- Use profile attributes and engagement scoring
- Implement catalog-based recommendations
- Create and manage segments
|
Salesforce Marketing Cloud Personalization Accredited Professional Sample Questions:
1. Event API requests are made using what two content types (select 2)?
A) CSV
B) JSON
C) XML
D) Form URL encoded
2. When using B2B Detect, which two options are valid account origins?
A) Time of day
B) IP address
C) Customer date of birth
D) Account Domain
3. A brand wants to do an ad-hoc export of a new user-defined attributes, what option would they choose?
A) The option to send segment date to Marketing Cloud
B) The option to include built-in fields on a segment export
C) The option to exclude anonymous fields on a segment export
D) The option to include all custom fields on a segment export
4. What are two types that real time interaction management helps marketers to personalize the customer
A) Orchestration
B) Data Storage
C) Data Aggregation
D) Next best Action
5. Which two successs metrics can a company achieve with IS their web channel?
A) Increase in organic search ranking
B) Increase in first time visitor
C) Increase in conversion rate
D) Increase in revenue
Solutions:
Question # 1 Answer: B,D | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: A,D | Question # 5 Answer: C,D |