AP-212 exam dumps

Salesforce AP-212 Value Package

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  • Exam Code: AP-212
  • Exam Name: Loyalty Management Accredited Professional
  • No. of Questions: 106 Questions and Answers
  • Updated: Sep 26, 2026

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  • Total Questions: 106
  • Updated on: Sep 26, 2026
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  • Total Questions: 106
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  • Total Questions: 106
  • Updated on: Sep 26, 2026
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Salesforce AP-212 Exam Syllabus Topics:

SectionObjectives
Topic 1: Engagement and Promotions- Campaign and promotion setup
  • 1. Targeted loyalty promotions
    • 2. Event-based rewards triggers
      Topic 2: Data Model and Integration- Loyalty data architecture
      • 1. Standard objects and relationships
        • 2. Integration with Salesforce platform services
          Topic 3: Reporting and Analytics- Loyalty performance tracking
          • 1. Dashboards and reports
            • 2. Member behavior insights
              Topic 4: Loyalty Management Fundamentals- Core concepts of loyalty programs
              • 1. Member lifecycle management
                • 2. Points, tiers, and rewards model
                  Topic 5: Program Setup and Configuration- Tier management
                  • 1. Tier benefits assignment
                    • 2. Tier qualification rules
                      - Loyalty program structure
                      • 1. Earning rules configuration
                        • 2. Redemption rules configuration
                          Topic 6: Member and Account Management- Member enrollment and profiles
                          • 1. Account linking and identity management
                            • 2. Member status tracking

                              Salesforce Loyalty Management Accredited Professional Sample Questions:

                              The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
                              The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
                              A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
                              Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

                              • A. March 31 2024
                              • B. March 16, 2020.
                              • C. December 31, 2024
                              • D. December 31, 2023
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                              An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
                              Which two setting does the Administrator need to consider in this scenario?

                              • A. The Loyalty tier group field is populated.
                              • B. The currency type field must correspond to non-qualifying.
                              • C. The qualifying point reset date, period, and frequency are set on the tier group.
                              • D. The Currency type field must correspond to qualifying.
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                              The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
                              Which two seamless integrations within the Salesforce ecosystem, does
                              Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

                              • A. Third-party Customer Data Platform (CDP)
                              • B. Salesforce Service Cloud
                              • C. Salesforce Marketing Cloud
                              • D. Supplier and Partner Ecosystem
                              Reveal Solution  Discussion  0

                              Correct Answer: B,C  🗳️

                              Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                              Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
                              Which Kind of permission Set is required to enable the Data Processing Engine definitions?

                              • A. CLA Analytics Base Admin
                              • B. Loyalty Analytics admin
                              • C. Rule Engine Designer
                              • D. Data Pipelines Base User
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

                              Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                              Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
                              What setting is missing and preventing the visibility of the pages?

                              • A. Setup the Member Summary Embedded Dashboard
                              • B. Setup the Member NPS Dashboard
                              • C. Setup the Member Preferences Embedded Dashboard
                              • D. Setup the Loyalty Program as Primary
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

                              Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

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