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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

What two ways could an Administrator configure a Promotion to target a specific audience?

A. Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
B. Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.
C. This functionality does not exist in Salesforce Loyalty Management.
D. Link a promotion to a campaign and associate a segment to the campaign

Question 2

A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
C. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
D. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)

Question 3

What three facts should the administrator consider when creating and managing member groups?

A. Qualifying points can't be transferred to a group.
B. Groups are associate with tiers.
C. Vouchers can't be issued to groups.
D. Promotions can't offered to groups.
E. Accrual type transactions associated with a group can be canceled.

Question 4

How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

A. Use Custom Apex code via a middleware ETL tool
B. Use Marketing Cloud Server-Side JavaScript
C. Use Marketing Cloud Connect
D. Use Salesforce Customer Data Platform

Question 5

A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?

A. Tier-model = fixed
B. Tier-model = anniversary
C. Extend Expiration = member enrollment anniversary
D. Extend Expiration = no extension

Solutions: