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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A) Open the object's page layout and add the FlexCard LWC ante the layout.
B) Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
C) Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
D) Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

2. An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?

A) Create child products for each cost component.
B) Create different pricing elements for each cost component.
C) Create one child product for all cost components.
D) Create custom fields on the line item object for each cost component.

3. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Asset
B) Contract
C) Account
D) Premise

4. An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

A) Use the Consumer Account record type
B) Enable Person Accounts to model consumers.
C) Use Contacts just for B2B scenarios.
D) Use the Account Contact Relation object

5. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the application Page Layout to change/add/remove selected elements
B) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
C) Modify the VEELogoCard FlexCard to change the customer logo.
D) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

Solutions: