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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. What is the primary function of the reasoning engine in Agentforce?

A) Identifying agent topics and actions to respond to user utterances
B) Offering real-time natural language response during conversations
C) Generating record queries based on conversation history

2. Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

A) The Einstein Trust Layer is incorrectly configured.
B) The prompt template version is incompatible with the chosen LLM.
C) The data being used for grounding is incorrect or incomplete.

3. Which metric provides the MOST insight into whether an Agentforce agent is delivering business value?

A) Task success and resolution rate
B) Prompt length
C) Model response time
D) Number of conversations

4. What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

A) Determine a user's topic access and sort actions by priority to be executed.
B) Find similar requested topics and provide the actions that need to be executed.
C) Identify the best matching topic and actions and correct order of execution.

5. An Agentforce Specialist is creating a custom agent action. The topic is selected correctly, but the action is not. Which setting should the Agentforce Specialist test and iterate on to ensure the action performs as expected?

A) Action Scape
B) Classification Description
C) Action Instructions

Solutions: