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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. A company wants an Agentforce agent to update Case records and execute Flows on behalf of support agents. Which security model ensures the agent does NOT exceed the user's data access?

A) Einstein Trust Layer only
B) Running the agent in the user context
C) System Mode execution
D) Public API access

2. An Agentforce agent uses multiple skills to resolve a customer issue. What enables the agent to determine the correct order of execution?

A) Validation rules
B) Record types
C) Prompt reasoning and planning
D) Page Layout configuration

3. Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

A) Agent
B) Einstein Work Summaries
C) Einstein Sales Summaries

4. Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

A) Predict most popular products from new product catalog.
B) Predict customer sentiment toward a promotion message.
C) Predict customer lifetime value of an account.

5. Universal Containers would like to route a service agent conversation to a human agent queue.
Which tool connects the service agent to the human agent queue for escalation?

A) Prompt Flow
B) Outbound Omni-Channel Flow
C) Screen Flow

Solutions: