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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Continuous Improvement | 20% | - Performance Analysis - Customer Satisfaction & Service Reviews - Optimization & Improvement Initiatives |
| Service Design & Planning | 25% | - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog - Customer Requirements & Expectations |
| Service Operations & Governance | 30% | - Service Monitoring & Reporting - Escalation & Stakeholder Communication - Incident, Problem & Change Management |
| SDM Concepts & Framework | 25% | - Service Delivery Lifecycle - ITIL/COBIT Alignment - Nokia SDM Model & Principles |
Nokia SDM Certification - NI Sample Questions:
A decreasing PARD (Project Asset Rotation Days) KPI is contributing to...
- A. ...improve the Gross Margin of NI LoB (and NSN).
- B. ...decrease the SILT KPI.
- C. ...improve the cash flow of the CT (and NSN).
- D. ...improve the Gross Margin of the CT (and NSN)
What are the components of Latest Estimate in PRS(Profitability Reporting System)?
- A. Sales, Cost of Sales and Gross Profit.
- B. Actual results of the Previous Period.
- C. Baseline, ETC and EAC.
- D. Sales, Volumes and Cost of Sales.
Which of the following information can NOT be extracted from Rollo?
- A. Accuracy metric of planned versus actual completed sites.
- B. List of site names forecasted for the coming period.
- C. Volume of sites per project planned for the period.
- D. Actual number of sites integrated per technology.
What are examples of relevant inputs to Project Plan preparation?
- A. Cost Plan, Schedule and Quality Plan.
- B. PMBok.
- C. All inputs defined in the NSN Project Plan Template.
- D. Customer RFQ and Customer Implementation Requirements (priority, site specifications), besides the sub plans that PM considers relevant.
Which of the following statements about the project communication process is true ?
- A. The project Communication Plan describes the information and communication needs of the project stakeholders.
- B. The project Communication Plan documents all meetings and the relevant information exchanged from/to the customer (purpose, frequency, participants, chairman, the MoM writer and its distribution list and format).
- C. The project Communication Plan documents all reporting (towards internal and external stakeholders), indicating the purpose, the frequency, the data source and its distribution (list and format).
- D. The project Communication Plan defines the project and site libraries (folder structures and its contents).
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