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Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tools and Platforms in SDM | - Nokia SDM toolchain overview - Monitoring, reporting, and service analytics |
| Topic 2: Customer Experience and CARE Practices | - Service quality and performance measurement - Customer support processes and escalation handling |
| Topic 3: SDM Overview and CARE Framework | - Introduction to Nokia Service Delivery Management concepts - CARE model principles and objectives in service delivery |
| Topic 4: Service Delivery Operations | - End-to-end service lifecycle management - Operational workflows and service assurance processes |
Nokia SDM Certification - CARE Sample Questions:
What is Gross Profit?
- A. Net Sales minus Cost of Goods Sold.
- B. Gross Sales minus discounts and penalties.
- C. Gross Sales minus Gross Costs.
- D. Gross sales minus all Operating Costs.
A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?
- A. Software Maintenance.
- B. Care SWS preventive services or Active Software Support (ASWS).
- C. HWS or SWS Life Extender.
- D. Spare Part Management.
A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?
- A. 1st Warranty Standard and Warranty Extended for the next 2 years.
- B. Warranty Standard contract.
- C. Warranty Extended contract.
- D. Care Agreement.
In which of the following situations can a company show profit at the same time as cash is decreasing?
- A. When a company invests its profits to expand its manufacturing capability.
- B. Depreciation is much higher than amortization rates.
- C. When Work-in-Progress is increasing rapidly.
- D. When Work-in-Progress is invoiced and released as cost.
Who is responsible for providing comments regarding Care financial deviation to plan?
- A. Project Manager.
- B. F&C Controller.
- C. CT Head.
- D. Care Program Manager.
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