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Nokia SDM Certification - CARE Sample Questions:

1. What is Gross Profit?

A) Net Sales minus Cost of Goods Sold.
B) Gross Sales minus discounts and penalties.
C) Gross Sales minus Gross Costs.
D) Gross sales minus all Operating Costs.

2. A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?

A) Software Maintenance.
B) Care SWS preventive services or Active Software Support (ASWS).
C) HWS or SWS Life Extender.
D) Spare Part Management.

3. A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?

A) 1st Warranty Standard and Warranty Extended for the next 2 years.
B) Warranty Standard contract.
C) Warranty Extended contract.
D) Care Agreement.

4. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When a company invests its profits to expand its manufacturing capability.
B) Depreciation is much higher than amortization rates.
C) When Work-in-Progress is increasing rapidly.
D) When Work-in-Progress is invoiced and released as cost.

5. Who is responsible for providing comments regarding Care financial deviation to plan?

A) Project Manager.
B) F&C Controller.
C) CT Head.
D) Care Program Manager.

Solutions: