C_TCRM20_60 exam dumps

SAP C_TCRM20_60 Value Package

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  • Exam Code: C_TCRM20_60
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
  • No. of Questions: 100 Questions and Answers
  • Updated: Jul 17, 2026

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SAP C_TCRM20_60 Exam Syllabus Topics:

SectionObjectives
Sales Functionality- Sales processes
  • 1. Lead management
    • 2. Quotation and order processing
      • 3. Opportunity management
        Marketing- Campaign management
        • 1. Segmentation and target groups
          • 2. Campaign execution basics
            Service Management- Customer service processes
            • 1. Service requests and incidents
              • 2. Service order handling
                Master Data Management- Business partners
                • 1. Customer and contact data structure
                  • 2. Account and partner relationships
                    Interaction Center- Call center processes
                    • 1. Agent desktop usage
                      • 2. Customer interaction handling
                        SAP CRM Overview- CRM architecture and components
                        • 1. Integration with SAP ERP
                          • 2. SAP CRM system landscape

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