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Oracle 1Z1-1038 exam is a valuable certification for professionals who work with Oracle Cross-Channel Contact Center Cloud 2019 and want to validate their skills and knowledge. By passing the exam, candidates can demonstrate their expertise in implementing and managing Oracle Cross-Channel Contact Center Cloud 2019 and can differentiate themselves in a competitive job market.
Oracle 1Z1-1038 exam is designed for professionals who wish to excel in implementing and utilizing the Oracle Cross-Channel Contact Center Cloud 2019. 1Z1-1038 exam tests the candidate's knowledge and expertise in deploying and configuring the contact center platform in a cloud environment. The Oracle Cross-Channel Contact Center Cloud is a versatile platform that enables businesses to connect with customers through multiple channels, including voice, digital, web, and social media.
To become an Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certified professional, candidates must pass the 1Z1-1038 exam. 1Z1-1038 exam consists of 60 multiple-choice questions and has a time limit of 105 minutes. 1Z1-1038 exam covers a range of topics, including the architecture and components of the Oracle Cross-Channel Contact Center Cloud, managing agents and supervisors, configuring chatbots and voicebots, and integrating with other Oracle Cloud services.
Oracle 1Z1-1038 certification exam validates the skills of professionals in implementing and maintaining the Oracle Cross-Channel Contact Center Cloud 2019. 1Z1-1038 exam covers various topics such as Oracle cloud infrastructure, contact center features and functionalities, agent desktop, routing and reporting, and security. Passing the 1Z1-1038 exam demonstrates that the individual has the knowledge and skills required to implement and manage the Oracle Cross-Channel Contact Center Cloud 2019.
Reference: https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038
Oracle 1Z1-1038 Exam Syllabus Topics:
| Section | Objectives |
| Business Rules and Automation | - Automation Configuration
- 1. Custom Process Models (CPM)
- 2. Business Rules
- 3. Workflows and Event Handling
|
| Surveys and Feedback Management | - Survey Configuration
- 1. Transactional Surveys
- 2. Survey Automation and Scoring
- 3. Polling Surveys
|
| Workspaces and Agent Desktop | - Workspace Design
- 1. Workspace Rules
- 2. Browser Controls
- 3. Add-In Framework
|
| Integrations and APIs | - Integration Technologies
- 1. External System Integration
- 2. JavaScript API
- 3. Connect Web Services for SOAP
- 4. Connect REST API
|
| Email, Chat and Cross-Channel Operations | - Interaction Management
- 1. Chat Configuration
- 2. Queue and Routing Setup
- 3. Email Management
|
| Knowledge Management and Customer Portal | - Self-Service Capabilities
- 1. Customer Portal Configuration
- 2. Answer Management
- 3. Guided Assistance
|
| Business Object Configuration | - Standard and Custom Objects
- 1. Contacts and Organizations
- 2. Custom Objects
- 3. Incidents and Tasks
|
| Oracle Service Cloud Architecture and Navigation | - Application Architecture
- 1. Navigation Sets and Profiles
- 2. Core Components and Interfaces
|
| Analytics and Reporting | - Reporting Framework
- 1. Data Relationships and Joins
- 2. Analytics Reports
- 3. Dashboards
|