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Oracle 1Z0-1038-21 certification exam is designed to test the knowledge and skills of professionals in implementing Oracle Service Center 2021. 1Z0-1038-21 exam is intended for individuals who have experience in implementing Oracle Service Center and are looking to validate their skills and knowledge. Oracle Service Center 2021 Implementation Essentials certification exam covers a range of topics related to Oracle Service Center, including installation, configuration, customization, and management.
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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Business Rules & Automation | 25% | - SLA and service intervals
- Workspace rules
- Business rules and events
- Process Designer
|
| Service Management | 15% | - Contact and organization management
- Knowledge base setup
- Incident management
|
| Configuration | 30% | - Custom fields and objects
- Navigation sets and menus
- Profiles and permissions
- Workspace configuration
|
| Analytics & Administration | 10% | - Security and access control
- Maintenance and upgrades
- Reports and dashboards
|
| Integration & Customization | 20% | - Connect integration
- Agent Desktop customization
- Web services and APIs
|