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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A) The queue defined in the first evaluated rule is always assigned to the service request.
B) An error will occur; no queue is assigned to the service request.
C) The service request assignment will be unpredictable.
D) The queue defined by default is the one assigned to the service request.

2. You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A) Other SmartText entries
B) Tables
C) Images
D) Text
E) Variables
F) URLs

3. Which two options are true about reporting on milestones?

A) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B) Administrator-defined milestone data is not included in Analytics.
C) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D) No standard reports on milestones are provided.

4. In which three situations can default coverage be applied?

A) for a specific SR status
B) for a specific SR category
C) to a specific customer account
D) for a specific period of time
E) globally, to all service requests that do not have any other coverage

5. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A) The configured frequency to retrieve emails is too long.
B) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
C) Incoming messages have a custom filter.
D) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Solutions: