920-163 exam dumps

Nortel 920-163 Value Package

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  • Exam Code: 920-163
  • Exam Name: NCSS-Contact Center Manager RIs.6.0 Technical Support
  • No. of Questions: 63 Questions and Answers
  • Updated: Jul 23, 2026

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  • Total Questions: 63
  • Updated on: Jul 23, 2026
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  • Total Questions: 63
  • Updated on: Jul 23, 2026
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  • Total Questions: 63
  • Updated on: Jul 23, 2026
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Nortel 920-163 Exam Syllabus Topics:

SectionObjectives
Contact Center Manager Server Overview- System Installation and Configuration
  • 1. Configuration tools and workflows
  • 2. Server prerequisites and setup
- Database and System Management
  • 1. Backup and replication considerations
  • 2. Database maintenance tasks
- Troubleshooting and Support
  • 1. Server connectivity problems
  • 2. Troubleshooting real-time display issues

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