920-173 exam dumps

Nortel 920-173 Value Package

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  • Exam Code: 920-173
  • Exam Name: Nortel Contact Center Rls. 7.0 Technical Support
  • No. of Questions: 60 Questions and Answers
  • Updated: Jul 22, 2026

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Nortel 920-173 Exam Syllabus Topics:

SectionObjectives
Topic 1: Networking and Integration- Connectivity
  • 1. Integration with external systems
  • 2. Protocol fundamentals
  • 3. Network configuration
Topic 2: Maintenance and Upgrades- Lifecycle management
  • 1. Backup and restore
  • 2. Version upgrades
  • 3. Patch installation
Topic 3: Technical Support and Troubleshooting- Problem diagnosis
  • 1. Service recovery procedures
  • 2. Log analysis
  • 3. Performance troubleshooting
  • 4. Fault isolation
Topic 4: Installation and Configuration- Platform deployment
  • 1. Initial configuration
  • 2. Integration with telephony systems
  • 3. Software installation
Topic 5: Administration- System management
  • 1. User and role administration
  • 2. Resource management
  • 3. Queue and skill configuration
Topic 6: Contact Center Rls. 7.0 Architecture- System components
  • 1. Application modules
  • 2. Solution topology
  • 3. Server architecture

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