920-173 exam dumps

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  • Exam Code: 920-173
  • Exam Name: Nortel Contact Center Rls. 7.0 Technical Support
  • No. of Questions: 60 Questions and Answers
  • Updated: Oct 29, 2026

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Nortel 920-173 Exam Overview:

Certification Vendor:Nortel
Exam Name:Nortel Contact Center Rls. 7.0 Technical Support
Exam Number:920-173
Related Certifications:Nortel Contact Center Rls. 7.0 Installation & Configuration
Nortel Contact Center Rls. 7.0 Sales Engineering
Nortel Contact Center Rls. 7.0 Administration & Scripting
Nortel Contact Center Rls. 7.0 Networking
Available Languages:English
Exam Format:Multiple Choice
Exam Way:Authorized testing center (onsite); online delivery information not publicly available.
Pre Condition:No official prerequisite information publicly available; experience with Nortel Contact Center solutions is recommended.
Official Syllabus URL:https://app97.nortelnetworks.com/cgi-bin/teds/cs/maintc.jsp?category=12&level=2&subcategory=12

Nortel 920-173 Exam Syllabus Topics:

SectionObjectives
Topic 1: Networking and Integration- Connectivity
  • 1. Integration with external systems
  • 2. Protocol fundamentals
  • 3. Network configuration
Topic 2: Maintenance and Upgrades- Lifecycle management
  • 1. Backup and restore
  • 2. Version upgrades
  • 3. Patch installation
Topic 3: Technical Support and Troubleshooting- Problem diagnosis
  • 1. Service recovery procedures
  • 2. Log analysis
  • 3. Performance troubleshooting
  • 4. Fault isolation
Topic 4: Installation and Configuration- Platform deployment
  • 1. Initial configuration
  • 2. Integration with telephony systems
  • 3. Software installation
Topic 5: Administration- System management
  • 1. User and role administration
  • 2. Resource management
  • 3. Queue and skill configuration
Topic 6: Contact Center Rls. 7.0 Architecture- System components
  • 1. Application modules
  • 2. Solution topology
  • 3. Server architecture

Nortel Contact Center Rls. 7.0 Technical Support Questions, Straight Answers

The Nortel Contact Center Rls. 7.0 Technical Support blueprint centers on these domains:

  • Contact Center Rls. 7.0 Architecture
  • Technical Support and Troubleshooting
  • Administration

Further domains complete the official outline — the question bank covers every one.

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Nortel states the following prerequisites for the Nortel Contact Center Rls. 7.0 Technical Support: No official prerequisite information publicly available; experience with Nortel Contact Center solutions is recommended..

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