MB2-868 exam dumps

Microsoft MB2-868 Value Package

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  • Exam Code: MB2-868
  • Exam Name: Microsoft Dynamics CRM 2011 Applications
  • No. of Questions: 102 Questions and Answers
  • Updated: Sep 11, 2026

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  • Total Questions: 102
  • Updated on: Sep 11, 2026
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  • Total Questions: 102
  • Updated on: Sep 11, 2026
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  • Total Questions: 102
  • Updated on: Sep 11, 2026
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Microsoft MB2-868 Exam Syllabus Topics:

SectionWeightObjectives
Managing Sales Applications30%- Set up and track sales goals
- Work with accounts and contacts
- Use products, price lists, quotes, orders, and invoices
- Manage leads and lead qualification
- Manage opportunities and sales pipeline
Managing Marketing Automation Applications27%- Work with campaign responses
- Manage marketing lists
- Use sales literature and marketing collateral
- Create and manage campaigns
Managing Service Scheduling Applications19%- Resolve scheduling conflicts
- Set up sites, facilities, equipment, and resources
- Schedule, reschedule, and manage service activities
- Create and configure services and selection rules
- Understand service scheduling concepts
Managing Service Management Applications24%- Manage contracts and entitlements
- Use knowledge base articles
- Work with service dashboards and reports
- Create and manage service cases

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

  • A. The Pipeline Phase field is mandatory.
  • B. A Price List is required to add products to an opportunity.
  • C. All quotes related to an opportunity must be in the same currency.
  • D. Opportunities can be created for leads.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

  • A. Create an email message, add the Sales Literature record, and send the email message to the Customer.
  • B. Open the Sales Literature and send it to the customer as an email message.
  • C. Open the Sales Attachment and send it to the customer as an email message.
  • D. Create an email message, add the Sales Attachment record, and send the email message to the Customer.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

  • A. Activate all draft quotes related to the opportunity.
  • B. Relate the opportunity to at least one competitor.
  • C. Enter the close date on the close opportunity form.
  • D. Close all open activities on the opportunity.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)

  • A. Auditing
  • B. Dashboards
  • C. Charts
  • D. Advanced Find
Reveal Solution  Discussion  0

Correct Answer: B,C,D  🗳️

Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

  • A. only charts
  • B. charts and lists
  • C. charts and reports
  • D. only reports
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

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