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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a quick campaign to announce the launch of a new product
line.
Which of the following can be done with a quick campaign?

A) Create an appointment activity.
B) Track financial information to determine return on investment (ROI).
C) Create a campaign from a template.
D) Associate target products and price lists.

2. In Microsoft Dynamics CRM 2011,
which of the following specifies how the status values of a record map to a goals in-progress or actual
values?

A) the goal targets
B) the time period
C) the goal metric
D) the roll-up fields

3. You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
B) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
C) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
D) Promote the email message to a campaign response, and then convert the campaign response to a new lead.

4. In Microsoft Dynamics CRM 2011, which of the following types of activities can you distribute? (Choose all that apply.)

A) other campaign activities
B) phone campaign activities
C) planning activities
D) email campaign activities

5. The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?

A) The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.
B) The fiscal start dates and fiscal period for all goals are unchanged.
C) The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.
D) The fiscal start dates and fiscal period for all goals are automatically realigned.

Solutions: