MB2-704 exam dumps

Microsoft MB2-704 Value Package

(Include: PDF + Desktop Test Engine + Online Test Engine)

  • Exam Code: MB2-704
  • Exam Name: Microsoft Dynamics CRM Application
  • No. of Questions: 89 Questions and Answers
  • Updated: Oct 22, 2026

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MB2-704 Desktop Test Engine

  • Installable Software Application
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  • Two Modes For MB2-704 Practice
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  • Total Questions: 89
  • Updated on: Oct 22, 2026
  • Price: $69.98

MB2-704 PDF Practice Q&A's

  • Printable MB2-704 PDF Format
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  • Instant Access to Download MB2-704 PDF
  • Study Anywhere, Anytime
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  • Total Questions: 89
  • Updated on: Oct 22, 2026
  • Price: $69.98

MB2-704 Online Test Engine

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  • Total Questions: 89
  • Updated on: Oct 22, 2026
  • Price: $69.98

One practical feature candidates mention often: after each simulated MB2-704 test, the engine marks the questions you missed. Paired with 89 practice questions on PrepAwayETE, that feedback turns into a concrete study plan built around your weak areas.

Microsoft MB2-704 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics CRM Application
Exam Number:MB2-704
Related Certifications:Microsoft Dynamics CRM Customization and Configuration
Microsoft Dynamics 365 Fundamentals
Real Exam Qty:40-60
Exam Duration:120 minutes
Exam Format:Scenario-based questions, Multiple choice, Case study
Available Languages:English
Passing Score:700 (scaled score)
Recommended Training:Microsoft Learn Dynamics CRM learning paths
Exam Registration:Microsoft Certification Portal
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or authorized testing center (varies by region and availability)
Pre Condition:No formal prerequisites; basic understanding of Microsoft Dynamics CRM is recommended.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/

Microsoft MB2-704 Exam Syllabus Topics:

SectionObjectives
Customization and Automation- Workflows and business process flows
  • 1. Automating processes with workflows
    • 2. Business process flow configuration
      - Customizations
      • 1. Forms, views, and dashboards
        • 2. Entities and fields customization
          Service Management- Knowledge management
          • 1. Knowledge base articles
            • 2. Knowledge search and usage
              - Customer service processes
              • 1. Service level agreements (SLAs)
                • 2. Cases and queues
                  Manage Sales and Marketing- Sales processes
                  • 1. Leads and opportunities management
                    • 2. Quotes, orders, and invoices
                      - Marketing features
                      • 1. Marketing lists and segmentation
                        • 2. Campaign management
                          Reporting and Data Management- Data management
                          • 1. Data import and export
                            • 2. Duplicate detection and data quality
                              - Reports and dashboards
                              • 1. Standard reports
                                • 2. Dashboards and charts
                                  Configure Microsoft Dynamics CRM- System settings and configuration
                                  • 1. Configure organization settings
                                    • 2. Manage system settings
                                      - Security management
                                      • 1. Users, teams, and business units
                                        • 2. Security roles and access control

                                          MB2-704 Exam Questions and Answers

                                          The Microsoft Dynamics CRM Application content is the same across all three formats: a printable PDF, a software engine, and an online engine. The free demo lets you try each interface before buying, so you can pick the one that matches how you study rather than guessing.

                                          The package contains 89 practice questions for the MB2-704 exam, all verified by our IT experts. A free demo is available so you can review the style before you buy.

                                          • Customization and Automation ()
                                          • Manage Sales and Marketing ()
                                          • Service Management ()

                                          Use the weights above to divide your study time where it matters most.

                                          The engine presents Microsoft Dynamics CRM Application questions in random order, so each session feels like a fresh test rather than a memorized list. After every simulated exam you receive a score, and your errors are clearly marked, which makes it easy to see your weak and strong areas and build a focused study plan.

                                          The real MB2-704 exam gives you 120 minutes minutes for 40-60 questions. The engine lets you rehearse under the same kind of time pressure, so pacing decisions become automatic.

                                          Microsoft Certification Portal: register for MB2-704

                                          Microsoft Learn Dynamics CRM learning paths: Visit official page

                                          No formal prerequisites; basic understanding of Microsoft Dynamics CRM is recommended.

                                          Microsoft Dynamics CRM Application Sample Questions:

                                          You want to aggregate customer feedback from social websites in order to identify buying trends and customer opinions toward your company's product.
                                          Which tool should you use in Microsoft Dynamics CRM?

                                          • A. Marketing Campaigns, in order to provide visibility to social feeds
                                          • B. Cases, in order to see and respond to negative social mentions
                                          • C. Microsoft Social Listening, in order to monitor social media channels
                                          • D. Activity feeds, in order to view interactions on the social pane
                                          Reveal Solution  Discussion  0

                                          Correct Answer: C  🗳️

                                          Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                                          You are adding products to an opportunity.
                                          You want to calculate the estimated revenue based on the products added.
                                          What should you do to enable this function?

                                          • A. Set the estimated budget.
                                          • B. Configure the exchange rate.
                                          • C. Use write-in products.
                                          • D. Add a price list
                                          Reveal Solution  Discussion  0

                                          Correct Answer: C  🗳️

                                          You implement Microsoft Social Listening and connect it to your Microsoft Dynamics CRM organization.
                                          In which two locations within Dynamics CRM can you access social insights information? Each correct answer presents a complete solution. Choose two.

                                          • A. Entity forms
                                          • B. Advanced find
                                          • C. Reports
                                          • D. Dashboards
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,D  🗳️

                                          Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                                          You are implementing Microsoft Dynamics CRM. Your company delivers training for customers on various topics. Not all trainers are capable of delivering all training classes. You need to ensure that each training service is associated with the required resource. What should you create?

                                          • A. Resource groups
                                          • B. Selection rules
                                          • C. Capabilities
                                          • D. Service activities
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B  🗳️

                                          Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                                          You need to add a product brochure to Microsoft Dynamics CRM so that users can send the brochure via email to potential customers. Which record type should you add the brochure to?

                                          • A. Marketing list
                                          • B. Sales literature
                                          • C. Product
                                          • D. Competitor
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B  🗳️

                                          Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

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