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Microsoft MB-910 exam is intended for professionals who are involved in the deployment of Dynamics 365 Fundamentals (CRM) solutions for their organizations. Candidates who pass MB-910 exam are expected to have a deep understanding of the Dynamics 365 platform, including its features, capabilities, and architecture. They should also be familiar with the various tools and techniques used for managing customer engagement and relationships.
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The Microsoft MB-910 exam covers a wide range of topics, including the basics of Microsoft Dynamics 365, customer engagement, sales automation, customer service, and marketing automation. MB-910 exam is designed to assess the candidate's understanding of key concepts and their ability to apply these concepts to real-world scenarios. MB-910 exam consists of multiple-choice questions and is available in several languages.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Skills measured
- Describe shared features (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe Project Operations (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
- Describe Dynamics 365 Sales (15-20%)
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) | 10-15% | - Describe the marketing capabilities
- 1. Describe the core capabilities of Dynamics 365 Marketing
- 2. Describe event management capabilities
- 3. Describe email marketing features
- Describe segments and leads
- 1. Describe account and contact management
- 2. Describe customer segments
- 3. Describe lead management
|
| Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) | 25-30% | - Describe the core capabilities of Dynamics 365 Customer Service
- 1. Describe the omnichannel experience
- 2. Describe the case management capabilities
- 3. Describe knowledge management capabilities
- Describe customer service insights
- 1. Describe Customer Service Historical analytics
- 2. Describe AI insights for customer service
- 3. Describe dashboards and analytics
|
| Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) | 25-30% | - Describe the core capabilities of Dynamics 365 Sales
- 1. Describe the quote-to-cash workflow
- 2. Describe the opportunity management workflow
- 3. Describe the sales automation capabilities
- Describe the sales management capabilities
- 1. Describe forecasting
- 2. Describe sales analytics
- 3. Describe territory management
- 4. Describe lead and opportunity management
|
| Describe the capabilities of shared features (10-15%) | 10-15% | - Describe the common elements
- 1. Describe communications and collaboration
- 2. Describe security roles and teams
- 3. Describe the user experience
- 4. Describe the out-of-box entities
- Describe reporting and analytics capabilities
- 1. Describe reporting in Dynamics 365
- 2. Describe the intelligence capabilities
|
| Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) | 10-15% | - Describe the Field Service mobile app
- 1. Describe the mobile app capabilities
- Describe the core capabilities
- 1. Describe connected Field Service and IoT integration
- 2. Describe Resource Scheduling Optimization
- 3. Describe work order management
|