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Microsoft MB-910 certification exam is designed for professionals who want to establish their expertise in Microsoft Dynamics 365 Fundamentals (CRM). Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version) certification is a fundamental-level exam that tests the candidate's knowledge of Dynamics 365 Sales, Customer Service, Marketing, and Field Service. MB-910-Deutsch exam is intended to evaluate the candidate’s understanding of the basics of the Dynamics 365 platform and its capabilities, along with the ability to implement the solutions for the customers.
Microsoft MB-910 exam is designed to test the candidate's knowledge of Microsoft Dynamics 365 Fundamentals (CRM). Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version) certification exam is intended for individuals who are looking to demonstrate their knowledge and understanding of the Dynamics 365 CRM platform, including its features, functionalities, and capabilities. MB-910-Deutsch exam is designed to assess the candidate's ability to configure, customize, and manage Dynamics 365 CRM solutions and provide recommendations for optimal use of the platform.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
The Microsoft MB-910-Deutsch exam covers a wide range of topics, including the basics of Microsoft Dynamics 365, customer engagement, sales automation, customer service, and marketing automation. MB-910-Deutsch exam is designed to assess the candidate's understanding of key concepts and their ability to apply these concepts to real-world scenarios. MB-910-Deutsch exam consists of multiple-choice questions and is available in several languages.
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Microsoft MB-910 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Describe the capabilities of shared features (10-15%) | 10-15% | - Describe the common elements
- 1. Describe the out-of-box entities
- 2. Describe security roles and teams
- 3. Describe the user experience
- 4. Describe communications and collaboration
- Describe reporting and analytics capabilities
- 1. Describe the intelligence capabilities
- 2. Describe reporting in Dynamics 365
|
| Topic 2: Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) | 25-30% | - Describe the sales management capabilities
- 1. Describe sales analytics
- 2. Describe lead and opportunity management
- 3. Describe forecasting
- 4. Describe territory management
- Describe the core capabilities of Dynamics 365 Sales
- 1. Describe the quote-to-cash workflow
- 2. Describe the sales automation capabilities
- 3. Describe the opportunity management workflow
|
| Topic 3: Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) | 25-30% | - Describe the core capabilities of Dynamics 365 Customer Service
- 1. Describe the omnichannel experience
- 2. Describe knowledge management capabilities
- 3. Describe the case management capabilities
- Describe customer service insights
- 1. Describe AI insights for customer service
- 2. Describe dashboards and analytics
- 3. Describe Customer Service Historical analytics
|
| Topic 4: Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) | 10-15% | - Describe the core capabilities
- 1. Describe Resource Scheduling Optimization
- 2. Describe connected Field Service and IoT integration
- 3. Describe work order management
- Describe the Field Service mobile app
- 1. Describe the mobile app capabilities
|
| Topic 5: Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) | 10-15% | - Describe segments and leads
- 1. Describe lead management
- 2. Describe customer segments
- 3. Describe account and contact management
- Describe the marketing capabilities
- 1. Describe email marketing features
- 2. Describe the core capabilities of Dynamics 365 Marketing
- 3. Describe event management capabilities
|