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Microsoft MB-230 exam is designed for individuals who want to validate their knowledge and skills in the field of Microsoft Dynamics 365 Customer Service Functional Consultant. MB-230 exam is intended for those who have experience in configuring and implementing customer service solutions using Microsoft Dynamics 365. MB-230 exam tests the candidate's ability to design, configure, and implement customer service solutions, manage cases and the knowledge base, and design and implement service level agreements.

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Microsoft MB-230 certification exam is part of the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification track. Microsoft Dynamics 365 Customer Service Functional Consultant certification track is designed for professionals who want to become certified experts in customer service functional consulting with Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification track includes two exams, including MB-230 and MB-240, which focus on the practical application of customer service functional consulting skills with Microsoft Dynamics 365.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx