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EXIN ITSM18F exam covers a wide range of topics related to ITSM, including service management principles, service management processes, service management functions, and service management best practices. ITSM18F exam also covers the key concepts and principles of the ISO/IEC 20000:2018 standard, including service management system requirements, service management planning, service management implementation, service management monitoring and improvement, and service management governance.
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EXIN ITSM18F (EXIN IT Service Management Foundation based on ISO/IEC 20000:2018) Exam is an internationally recognized certification that is designed for IT professionals who want to learn about IT Service Management (ITSM) based on the ISO/IEC 20000 standard. ITSM18F exam is designed to test the candidate's understanding of ITSM concepts, processes, and terminologies. It is an entry-level exam that provides a solid foundation for IT professionals looking to advance their careers in ITSM.
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EXIN ITSM18F Certification Exam covers various topics related to IT service management, such as service management system, service management processes, service management practices, service management technology, and service management implementation. ITSM18F exam consists of 40 multiple-choice questions, and the candidate needs to score at least 65% to pass the exam. ITSM18F exam duration is 60 minutes, and it can be taken online or at an authorized testing center.
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EXIN ITSM18F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Introduction to IT Service Management | 15% | - Relationship between IT services and business objectives - Purpose and benefits of ISO/IEC 20000 - Basic concepts of service management |
| Service Management System (SMS) | 35% | - Documented information and resource management - Leadership, roles and responsibilities - SMS principles and requirements - Risk-based thinking and planning |
| Operation of the Service Management System | 50% | - Service design, build and transition processes - Relationship and agreement processes - Continual improvement - Resolution and fulfilment processes - Service portfolio processes - Supply and demand management processes - Service assurance and performance evaluation |
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