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Instant Download EXIN : ITIL-F Questions & Answers as PDF & Test Engine
Updated: Oct 26, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
Latest Version: V15.35
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Office workers know the math: precious little rest time, and an exam that does not care. PrepAwayETE changes the equation for the ITIL-F exam with 325 practice questions built for scattered time — short sessions that compound into real readiness for the EXIN ITIL Foundation exam.
EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITIL-F / EX0-105 |
| Certificate Validity Period: | Lifetime |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL Expert |
| Real Exam Qty: | 40 |
| Exam Price: | ~$250–$383 USD (varies by region) |
| Exam Duration: | 60 (75 for non-native language) |
| Exam Format: | Multiple choice, Closed book |
| Available Languages: | Dutch, Chinese, German, Portuguese, English, Japanese, Spanish, French, Arabic |
| Passing Score: | 65% (26/40) |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored (EXIN Anywhere) or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; accredited training recommended but not required |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System (SVS) | 15% | - Governance - Overview and purpose of SVS |
| Topic 2: Service Management Practices | 15% | - Service request management - Change enablement - Service desk - Problem management - Incident management |
| Topic 3: Service Value Chain | 15% | - Obtain/build - Design and transition - Improve - Plan - Engage - Deliver and support |
| Topic 4: General Management Practices | 15% | - Relationship management - Service level management - Supplier management - Continual improvement - Information security management |
| Topic 5: Key Concepts of Service Management | 10% | - Service relationships: provider, consumer, sponsor, user - Value, services, utility, warranty, outcomes, costs, risks |
| Topic 6: ITIL Guiding Principles | 15% | - Focus on value - Start where you are - Progress iteratively with feedback - Collaborate and promote visibility - Think and work holistically - Optimize and automate - Keep it simple and practical |
| Topic 7: Four Dimensions of Service Management | 15% | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
ITIL-F Exam Questions & Answers
PrepAwayETE refunds you in full if you take the EXIN ITIL Foundation exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Delivery is by email within 1 minute of purchase — contact support if nothing arrives within 2 hours.
The ITIL-F exam is a EXIN certification exam covering the EXIN ITIL Foundation syllabus shown above. It forms part of these credential paths: ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL Expert. Most candidates are working people studying around jobs and families, which is why PrepAwayETE built its 325 practice questions for fragmented schedules — PDF, Desktop Test Engine, and Online Test Engine formats included.
Online proctored (EXIN Anywhere) or onsite at authorized test centers Register for the EXIN ITIL Foundation exam through these official channels:
Once your date is confirmed, your PrepAwayETE practice questions arrive by email within 1 minute, so the study clock starts immediately.
The official EXIN ITIL Foundation outline divides the exam into 7 domains, the largest being ITIL Guiding Principles (15%), Key Concepts of Service Management (10%), and ITIL Service Value System (SVS) (15%). The full list is in the topics section above, and PrepAwayETE's 325 practice questions address every domain in it.
Registration for the EXIN ITIL Foundation exam costs ~$250–$383 USD (varies by region), and the passing score is 65% (26/40). Retaking means paying the fee again, so check your level with the PrepAwayETE engines before you commit to a date.
Everything needed to start the minute your order arrives: 325 practice questions for the EXIN ITIL Foundation exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Also included: a free demo, 365 days of free updates, a 50% renewal discount afterward, unlimited installations, and remote installation guidance from professional IT staff if you need it.
EXIN recommends these training resources for the EXIN ITIL Foundation exam:
Reinforce the training with the 325 practice questions from PrepAwayETE — short, frequent sessions fit working schedules better than marathon weekends.
No mandatory prerequisites; accredited training recommended but not required Since requirements can change, confirm the current version on the official EXIN exam page before scheduling.
The EXIN ITIL Foundation exam contains 40 with a limit of 60 (75 for non-native language). That is tight pacing — rehearse it in the PrepAwayETE Desktop Test Engine's timed mode until it feels natural.
EXIN ITIL Foundation Sample Questions:
Which statement about change management is CORRECT?
- A. It ensures that all changes are authorized by the change advisory board (CAB)
- B. It ensures that servicerequests follow the normal change management process
- C. It optimizes financial exposure
- D. It optimizes overall business risk
Correct Answer: A 🗳️
Which of the following activities are performed by a service desk?
1 . Logging details of incidents and service requests
2 . Providing first-line investigation and diagnosis
3 . Restoring service
4 . Implementing all standard changes
- A. 2 and 4 only
- B. 3 and 4 only
- C. 1, 2 and 3 only
- D. All of the above
Correct Answer: C 🗳️
Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?
- A. Suppliers
- B. Operations
- C. External Customers
- D. External Consultants
Correct Answer: A 🗳️
Consider the following list:
1 . Change authority
2 . Change manager
3 . Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
- A. Teams
- B. Roles, people or groups
- C. Functions
- D. Job descriptions
Correct Answer: B 🗳️
What is a RACI model used for?
- A. Performance analysis
- B. Recording configuration items
- C. Monitoring services
- D. Defining roles and responsibilities
Correct Answer: D 🗳️
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