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ITIL Foundation Certification Exam is ideal for anyone who wants to establish a career in IT service management. It is also suitable for IT professionals who want to enhance their knowledge and skills in ITIL. ITIL Foundation Certification - IT Service Management certification is recognized globally and is highly valued by employers. It demonstrates a candidate's commitment to continuous learning and professional development in the IT service management field.
ITIL 4 Framework is the latest version of ITIL, which is a globally recognized best practice framework for IT Service Management. The framework provides guidance and practices for organizations to align their IT services with the business needs and objectives. The ITIL 4 Framework comprises four dimensions of Service Management, which are Service Value System, Service Value Chain, Guiding Principles, and Governance.
ITIL Foundation Certification exam is an online exam that consists of 40 multiple-choice questions. ITIL-Foundation exam duration is 60 minutes, and the passing score is 65%. ITIL-Foundation exam is open book, and candidates are allowed to refer to the ITIL Foundation Handbook during the exam. ITIL Foundation Certification - IT Service Management certification is valid for life, and there are no prerequisites to take the ITIL Foundation Certification exam.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value Chain Activities | 15% | - Plan, Improve, Engage - Design and Transition - Obtain/Build, Deliver and Support |
| Topic 2: Four Dimensions of Service Management | 17% | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
| Topic 3: ITIL Service Value System | 18% | - Governance - Service Value Chain - Overview of the Service Value System - Continual improvement |
| Topic 4: ITIL Guiding Principles | 20% | - Think and work holistically - Focus on value - Start where you are - Optimize and automate - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback |
| Topic 5: Key Concepts of Service Management | 15% | - Products, services, and service offerings - Value, outcomes, costs, and risks - Service and service relationships |
| Topic 6: ITIL Practices | 15% | - Service management practices - Technical management practices - General management practices |
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