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ITIL-Foundation Certification Exam is a globally recognized certification for IT Service Management. ITIL Foundation Certification - IT Service Management certification is aimed at providing IT professionals with the necessary knowledge and skills to effectively manage IT services within an organization. The ITIL-Foundation Certification Exam is designed to help professionals gain a comprehensive understanding of the ITIL framework and its best practices.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 29% | - Service Management Practices
|
| Topic 2: The ITIL Guiding Principles | 14% | - Guiding Principles
|
| Topic 3: Key Concepts of Service Management | 10% | - Service Management Concepts
|
| Topic 4: The Four Dimensions of Service Management | 15% | - Four Dimensions
|
| Topic 5: The ITIL Service Value System | 15% | - Service Value System Components
|
| Topic 6: The Service Value Chain | 17% | - Value Chain Activities
|
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