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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A. Incident model
B. The Deming Cycle
C. Continual service improvement (CSI) approach
D. RACI model

Question 2

Which process is responsible for ensuring that appropriate testing takes place?

A. Service level management
B. Service asset and configuration management
C. Release and deployment management
D. Knowledge management

Question 3

Which of the following is NOT an objective of request fulfillment?

A. To provide information to users about what services are available and how to request them
B. To update the service catalogue with services that may be requested through the service desk
C. To source and deliver the components of standard services that have been requested
D. To provide a channel for users to request and receive standard services

Question 4

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A. Regulators
B. Accreditors
C. Stakeholders
D. Employers

Question 5

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A. Service transition
B. Service design
C. Service operation
D. Service strategy

Solutions: