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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A. Preparation
B. Potential
C. Products
D. Profit

Question 2

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

A. To design and build processes that will meet business needs
B. To deliver and manage IT services at agreed levels to business users and customers
C. To proactively prevent all outages to IT services
D. To decide how IT will engage with suppliers during the service lifecycle

Question 3

Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Service level management
B. Availability management
C. Change management
D. Continual service improvement

Question 4

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
B. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
C. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
D. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

Question 5

What is the primary focus of the business management?

A. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D. Review of all capacity supplier agreements and underpinning contracts with supplier management

Solutions: