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IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. What would a L1 support professional use Really Simple Syndication (RSS) feed for?
A) to program an application.
B) to subscribe to updates from a Web page.
C) as a reliable tool for Site Services.
D) to change a Web page.
2. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?
A) IBMTechbooks
B) IBMRedbooks
C) IBMTechnotes
D) IBMBluebooks
3. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?
A) 99
B) 39
C) R9
D) 19
4. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?
A) 4
B) 1
C) 3
D) 2
5. Why is performing follow up (FUP) on the date set important?
A) To show the customer that they have not responded.
B) To ensure the customer knows they need to send in files.
C) It shows the customer that the Problem Management Record (PMR) is in need of being worked on.
D) It shows commitment to our customers by the support professional.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |