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IBM C9510-526 Exam Syllabus Topics:
Section
Objectives
Topic 1: Tools and Runtime Environment
- IBM integration tools
1. Deployment tools
2. Administration consoles
- Runtime monitoring
1. Performance monitoring basics
2. Log analysis
Topic 2: Application Development & Support
- L1 Support Operations
1. Incident handling basics
2. Monitoring and troubleshooting
- Development lifecycle
1. Versioning and configuration management
2. Build, deploy, test integration flows
Topic 3: Application Integration Fundamentals
- IBM Integration Middleware overview
1. Component roles in integration systems
2. IBM WebSphere / integration products basics
- Middleware architecture concepts
1. Messaging concepts (queues, topics)
2. Enterprise integration patterns
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
When setting a follow up (FUP) date with the customer, what should the L1 support professional do?
A. Choose a date that is best for the L1 support professional.
B. If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
C. In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.
D. Inform the customer in writing of the date of the next follow up, and set the date to that date.
When actively working with a customer on a PMR and the problem is resolved, what is the best practice to close the PMR?
A. Ask the customer for positive confirmation that the problem is resolved and that they agree the PMR may be closed.
B. Close the PMR without asking the customer if there is anything else IBM can help with.
C. Ask the customer for positive confirmation that the problem is resolved and follow-up a week later even if the customer states the PMR may be closed.
D. Discuss with a coworker as to whether the PMR should be closed.
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