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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Installation and Configuration | 25% | - Software Setup and Initialization
- Network Connectivity and SAN Configuration
- System Planning and Requirements
- Hardware Installation
|
| Topic 2: Troubleshooting and Problem Determination | 25% | - Connectivity and Path Failures
- Error Log Analysis
- Performance Issues
- Diagnostic Tools and Utilities
|
| Topic 3: Maintenance and Support | 15% | - Replacement Procedures
- Firmware and Software Upgrades
- Support Portal and Resources
|
| Topic 4: IBM Storage Product Overview | 20% | - IBM Spectrum Storage Suite
- XIV Storage System
- DS8000 Series
- Storwize / SAN Volume Controller
- FlashSystem Family
|
| Topic 5: Backup, Recovery and Data Protection | 15% | - Replication and Mirroring
- Archive and Retention
- Snapshot and FlashCopy
|
IBM Enterprise Storage Technical Support Sample Questions:
Question 1
A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?
A. ProtecTIER TS7650G
B. DS8870
C. XIV
D. SONAS
Question 2
What is the minimum number of redundant key servers needed by multiple DS8870s when using disk encryption?
A. 4
B. 1
C. 6
D. 2
Question 3
A customer is having difficulty with managing the heterogeneous storage infrastructure and tracking the performance of SAN-attached devices.
Which IBM product will resolve the customer's immediate concern?
A. Fabric Manager
B. IBM Director
C. IBM Spectrum Virtualize
D. IBM Spectrum Control
Question 4
A customer needs an enterprise storage system with grid architecture to make storage management easier.
Which storage system meets the customer's requirements?
A. FlashSystem 840
B. XIV System
C. DS8870
D. N series
Question 5
A customer's current storage environment includes both a 12 module XIV Gen3 and a DS5300 with 12 expansion drawers. The customer wants to migrate all workload from the DS5300 to the XIV.
Which two actions should the solution architect perform first? (Choose two.)
A. Collect DS5300 and XIV performance data and model the cumulative workload.
B. Collect DS5300 performance data and model the workload on a 12 module XIV.
C. Gather and analyze capacity requirements and usage using the DS5300 and GUI.
D. Migrate the DS5300 to the XIV using an IBM SAN Volume Controller with IBM Spectrum Virtualize software.
E. Migrate the DS5300 workload to the XIV using XIV migration capability.
Solutions:
Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: D,E |