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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A) One year warranty with 9x5 same business day.
B) Two year warranty with 9x5 next business day response.
C) Five year warranty with 24x7 response (dependent upon machine type).
D) One or three year warranty with 24x7 response (dependent upon machine type).

2. A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?

A) IBM CompleteCenter
B) IBM Systems Consolidation Evaluation Tool
C) IBM ATS Server Consolidation Monitor
D) IBM System Storage Interoperation Center

3. A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?

A) Each drive has spare capacity and spreads the data across the spare capacity of each drive.
B) The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
C) Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
D) The IBM XIV has two hot spare drives per module to handle failures.

4. A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?

A) Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
B) Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
C) Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.
D) Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.

5. A solution architect has determined the amount of spindles needed to satisfy performance and RAID level requirements for a DS8870.
Which tool provides information on the number of spare drives included in the system?

A) STAT
B) Capacity Magic
C) eConfig
D) Disk Magic

Solutions: