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HP HP5-B02D Exam Syllabus Topics:

SectionObjectives
HP Imaging and Printing Portfolio Knowledge- Printers and Multifunction Devices Overview
  • 1. Inkjet vs Laser technologies
    • 2. Device categories and positioning
      - HP Printing Supplies
      • 1. Value proposition of genuine supplies
        • 2. Original HP cartridges and supplies
          Customer Needs and Solution Selling- Discovery process
          • 1. Assessing volume and usage patterns
            • 2. Identifying printing environment requirements
              - Solution recommendation
              • 1. Value-based selling techniques
                • 2. Matching hardware and supplies
                  Sales Positioning and Delta-Selling Strategy- Competitive differentiation
                  • 1. HP vs third-party supplies
                    • 2. Cost per page arguments
                      - Customer value mapping
                      • 1. Solution matching to workloads
                        • 2. Business printing needs analysis
                          Managed Print and Printing Services- Print services concepts
                          • 1. Subscription-based printing models
                            • 2. Managed Print Services (MPS)
                              - Security and efficiency
                              • 1. Secure printing workflows
                                • 2. Cost optimization strategies

                                  HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:

                                  When might you get suspicious about a security label?

                                  • A. When the label has a quick response (QR)
                                  • B. When the label is on a value Inkjet cartridge
                                  • C. When there is no color-flip and motion feature
                                  • D. When the label is placed on the tear strip
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Where can customers find more information about how to protect themselves from counterfeit products?

                                  • A. The HP anti-counterfeit TV channel
                                  • B. The HP anti-counterfeit video hotline
                                  • C. The HP anti-counterfeit website
                                  • D. The HP anti-counterfeit end-customer investigation trainings
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

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