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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)

A) cross-domain event tracking and management capability
B) real user monitoring
C) business process testing and reporting
D) reduced costs through tool consolidation
E) end-to-end business process monitoring

2. Which key capability is provided by Operations Manager (i)?

A) supports Heads-up Display for multi-monitoring technology
B) provides a cross-domain view of the entire IT environment known as the "Operations Bridge"
C) provides a single pane of visibility for complex, virtualized, and cloud environments
D) provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools

3. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) incident ticket management
B) performance test management
C) maintaining and monitoring the quality of services
D) service desk management

4. Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A) Do you have the ability to integrate fault, availability, performance, and configuration management?
B) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
C) How often do you update application revisions across your network?
D) Have you experienced customer satisfaction issues for accessing your applications?

5. Which BSM capability acts as the integration hub and metrics warehouse between the infrastructure and application teams?

A) Application Performance Model (APM)
B) Business Process Monitoring (BPM)
C) Heads-up Display Monitoring (HUDM)
D) Run-time Service Model (RTSM)

Solutions: