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HP HP2-E56 Exam Syllabus Topics:
| Section | Objectives |
| Solution Selling Skills | - Sales cycle management
- 1. Closing SMB deals
- 2. Opportunity qualification
- Consultative selling techniques
- 1. Solution mapping to business value
- 2. Customer requirement analysis
|
| SMB Customer Segments and Use Cases | - Small and medium business environments
- 1. Productivity and cost control needs
- 2. IT simplification and scalability
- Industry-specific SMB solutions
- 1. Education and healthcare SMB solutions
- 2. Retail and hospitality SMB needs
|
| Services and Subscription Models | - Device and Print-as-a-Service
- 1. Managed print subscriptions
- 2. Device lifecycle services for SMB
- Support and maintenance offerings
- 1. Remote management services
- 2. Warranty and service packages
|
| HP SMB Portfolio Overview | - HP SMB Computing Solutions
- 1. Workforce mobility and hybrid work solutions
- 2. Business laptops and desktops
- HP SMB Printing Solutions
- 1. Cost-effective printing workflows
- 2. LaserJet and PageWide SMB printers
- 3. Managed Print Services (MPS) for SMB
|
| SMB Sales Strategy | - Needs-based selling approach
- 1. Identifying SMB pain points
- 2. Value-driven solution positioning
- Competitive positioning in SMB market
- 1. Price-performance optimization strategies
- 2. HP differentiation for SMB customers
|
HP Selling HP SMB Solutions - Sample Questions:
Question 1
When should a customer perform an in-depth network assessment?
A. before deploying rich media solutions (voice or video) on the network
B. to identify ways to improve database management and data mining performance
C. after making a big change, such as putting voice and data traffic on the same network
D. to identify ways to streamline support for employee desktops and data backups
Question 2
What is an effective use of customer qualification questions?
A. To ensure the customer is only interested in HP products
B. To quickly close a potential deal
C. To understand the customer's situation and make appropriate recommendations
D. To sell products and solutions that the customer may ultimately need
Question 3
What are the growth stages that small businesses typically experience?
A. Identifying an opportunity, establishing a business, building the infrastructure, growing the customer base
B. Just starting out, building momentum, gaining efficiencies, and expanding the business
C. Establishing a business, building the infrastructure, identifying an opportunity, and expanding the business
D. Identifying an opportunity, building the infrastructure, growing the customer base, and expanding the business
Question 4
What is the significance of the HP FlexNetwork architecture?
A. The design enables businesses to more easily align business initiatives and network requirements.
B. The three-tier design is significantly optimized for premier network performance.
C. It has more than 150 innovative embedded technologies to significantly simplify network management
D. The homogeneity enables network monitoring with a single-pane-of-glass management application.
Question 5
Which HP networking switch integrates the module co-developed by HP and Microsoft that enables branch office workers to continue using Lync to stay connected to each other and make external phone calls even when the network is unavailable?
A. 5120 SL Series
B. 5500 SL Series
C. 6200 yI Senes
D. 5400 zl Series
Solutions:
Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: D |