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HP HP2-990 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Service and Support Procedures | - Replacement and repair policies
- 1. Warranty and hardware replacement
- 2. Parts identification and ordering
- Customer support workflows
- 1. Escalation procedures
- 2. Service request handling
|
| Topic 2: Installation and Configuration | - Software and firmware setup
- 1. Storage management software configuration
- 2. Firmware updates and compatibility checks
- Hardware installation procedures
- 1. Rack and enclosure setup
- 2. Drive installation and cabling
|
| Topic 3: HP StorageWorks Optical Storage Overview | - UDO (Ultra Density Optical) technology fundamentals
- 1. UDO drive components and operation
- 2. UDO media architecture and formats
- MO (Magneto-Optical) storage fundamentals
- 1. MO disk technology and structure
- 2. MO drive functionality and compatibility
|
| Topic 4: Maintenance and Troubleshooting | - Preventive maintenance
- 1. Media handling best practices
- 2. Cleaning procedures for optical drives
- Fault diagnosis
- 1. Drive and media failure troubleshooting
- 2. Error code interpretation
|