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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers

A) Contact Salesforce Customer Support to enable Communities Self Registration Controller.
B) Ensure that the Account field is empty in the registration section.
C) Contact Sales customer Support to enable Person Accounts.
D) Ensure that the Contact field is empty in the registration section.

2. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

A) External Apps license does NOT download documents out-of-the-box.
B) External Apps license does NOT allow access to custom objects.
C) External Apps license does NOT allow self-registration.
D) External Apps license does NOT allow access to cases.

3. By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

A) Data Category Visibility
B) Content Management
C) Automatic Topic Assignment
D) Org-Wide Defaults

4. Ursa Major Solar would like to make an external user an Experience Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?
Choose 2 answers

A) Manage Experiences
B) Access Sharing Sets
C) Manage Setup
D) Access Experience Management

5. Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?

A) Customer Account Portal
B) Customer Service
C) Partner Central
D) Help Center

Solutions: