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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Unified Communications Contact Center Express Implementation (UCCX) |
| Exam Number: | 642-165 |
| Related Certifications: | Cisco Unified Communications Contact Center Express Specialist |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE testing center (onsite); availability depended on Cisco's certification program at the time. |
| Pre Condition: | No formal prerequisite exam was required, although knowledge of Cisco Unified Communications and IP telephony technologies was recommended. |
| Section | Objectives |
|---|---|
| Topic 1: Script Development | - Editor and Workflow
|
| Topic 2: Cisco Unified Contact Center Express Architecture | - Solution Overview
|
| Topic 3: Application Configuration | - Contact Center Applications
|
| Topic 4: Troubleshooting and Maintenance | - System Support
|
| Topic 5: Installation and Initial Configuration | - Platform Setup
|
| Topic 6: Agent and Supervisor Features | - Desktop Functions
|
| Topic 7: Reporting and Monitoring | - Historical and Real-Time Reporting
|
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