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Apple OS X v10.8 Troubleshooting Sample Questions:

1. What is a kernel extension in OS X?

A) The system for starting, stopping and managing daemons, applications, processes, and scripts.
B) A software driver that provides driver support for hardware, networking, and peripherals.
C) A place to store global system preference settings.
D) A user specific software library.

2.
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.

A) Inactive (hardware is missing)
B) Active and connected
C) Inactive (off)
D) Active but not connected

3. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Security & Privacy Systems Preference pane.
B) In the Utilities menu when booted to OS X Recovery.
C) In the Applications folder on their startup disk.
D) In the Utilities folder on their startup disk.

4. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) Startup from 05 X Recovery and choose the Get Help Online option.
B) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
C) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
D) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.

5. A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

A) FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.
B) The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.
C) The hard disks do not have the correct partition scheme.
D) The Mac Pro does not have sufficient RAM.

Solutions: