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Avaya 72301X exam consists of 60 multiple-choice questions and is conducted in English. Candidates are given 90 minutes to complete the exam, and a passing score of 68% is required to obtain the certification. 72301X exam covers a wide range of topics, including Avaya Aura® Messaging, Avaya Aura® Conferencing, Avaya Aura® Contact Center, and Avaya Aura® Communication Manager. Candidates are expected to have a strong understanding of these topics, as well as practical experience working with Avaya Aura®.
Avaya 72301X certification exam is an excellent way for IT professionals to demonstrate their knowledge and expertise in Avaya Aura® Communication Applications. By earning this certification, candidates can showcase their skills to potential employers and advance their careers in the field of communication applications.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22907
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Avaya 72301X Exam Syllabus Topics:
| Section | Objectives |
| Communication Applications Troubleshooting Tools and Techniques | - AES Troubleshooting
- 1. Service Verification
- 2. Tools and Logs
- ASBCE Troubleshooting
- 1. Monitoring and Diagnostic Tools
- 2. Session Analysis
- Avaya Breeze and Presence Service Troubleshooting
- 1. Log Collection and Analysis
- 2. Diagnostic Tools
- AAWG and WebRTC Troubleshooting
- 1. Call Issue Analysis
- 2. System Log Review
- Call Park and Page Troubleshooting
- 1. Troubleshooting Utilities
- 2. Issue Isolation Techniques
- Branch Survivability Troubleshooting
- 1. Failure Recovery Procedures
- 2. Status Verification
|
| Troubleshooting Avaya Communication Applications | - Call Park and Page Problem Resolution
- 1. Snap-in Verification
- 2. Trace Interpretation
- Avaya Breeze and Presence Issue Resolution
- 1. Log Capture
- 2. Trace Analysis
- ASBCE Verification and Troubleshooting
- 1. System Validation
- 2. Log Collection
- AAWG and WebRTC Issue Resolution
- 1. System Log Analysis
- 2. Call Troubleshooting
- Branch Survivability Verification
- 1. Recovery Validation
- 2. Health Monitoring
- AES Operational Verification
- 1. Current System Status Checks
|
| Call Flows | - SIP Trunking and Remote Worker Call Flows
- 1. Remote Worker Connectivity
- 2. Signaling Paths
- Call Park and Page Call Flows
- Avaya Spaces Extension Call Flows
- 1. WebRTC Communication Flow
- Branch Survivability and AES Call Flows
- 1. Failover Scenarios
- 2. AES Communication Flow
- Presence Service SIP Message Sequences
|
| Communication Applications Architecture | - Avaya Presence Service and Avaya Breeze Configuration
- 1. Avaya Breeze Deployment and Configuration
- 2. Presence Service Functions
- Branch Survivability
- 1. Branch Survivability Configuration
- 2. Survivability Concepts
- Avaya Aura Web Gateway
- 1. AAWG Configuration
- 2. WebRTC and Avaya Spaces Extension
- Session Border Controller for Enterprise
- 1. Remote Worker Features
- 2. SIP Trunking Configuration
- Internet Friendly Gateway
- 1. Integration Requirements
- 2. Configuration Steps
- Application Enablement Services
- 1. AES Configuration
- 2. Integration Requirements
|